WarrantyWarranty Statement

At VoyaX, we are committed to providing reliable, high-quality service throughout your ownership experience. We firmly believe that resolving your concerns is precisely what contributes to our long-term value.

For this purpose, we have prepared this Limited Warranty Statement to explain our process and how we intend to handle warranty claims. Please note that the following statement applies only to individual customers.

To ensure a smooth warranty support process, please keep your purchase receipt, invoice, and other documents related to your VoyaX product as proof of purchase for future service inquiries. Please also register and bind your product as soon as possible. This helps us provide fast and efficient service in warranty claim cases. Only purchase receipts issued by VoyaX or VoyaX-authorized distributors are valid for warranty support.

VoyaX provides product warranty service only to the original retail purchaser. The warranty is not transferable. The product warranty period starts on the day after the purchase delivery date. If you cannot provide an invoice or other valid proof of purchase, and if the product is confirmed as a bound product under your personal account, the warranty period will start 90 days after the warehouse shipment date shown for the product.

Documents required for warranty service:

• Purchase receipt, invoice, and other related documents.
• A brief description of the product issue and clear evidence of the issue (e.g., related photos, videos, and log files).

The following policy terms do not affect any other rights you may have under the applicable laws of your state or jurisdiction.

If the product was purchased through another channel, such as a dealer, you should follow that dealer’s own return and exchange policy.

By accessing, registering, or using VoyaX series products (including the complete product, hull, XPDL, battery, and original accessories, hereinafter collectively referred to as the “Product”), you agree to be bound by these warranty terms.

Regardless of the purchase channel, all warranty claims must be registered through VoyaX’s official after-sales work order system. If you purchased the product through a dealer, the dealer will assist you in submitting the warranty request via the work order system. VoyaX will determine whether the reported malfunction falls within the warranty scope upon receipt of the work order and will communicate the determination to both you and the dealer through the work order system.

For warranty claims involving functional malfunctions of the XPDL, you may submit your request through our official support page at https://voyax.tech/support, or through an authorized dealer who will assist you in processing the claim.
Upon receiving official confirmation and a service registration number from our customer support team, please ship the product to the designated service center address provided. You are responsible for ensuring that the product is properly packaged and shipped. VoyaX shall not be liable for any loss of or damage to items returned without prior official confirmation and registration.

For any warranty cases other than functional malfunctions of the XPDL, including the hull, battery, seat, hand control, pedal, connection cables, and similar issues, please contact the dealer or sales channel where you purchased the product. If you are unable to obtain warranty service from the dealer for a product purchased through a dealer channel, you may contact VoyaX’s official customer support, and VoyaX will assist you in arranging further action.

The original packaging provides the best protection for the XPDL during mail-in repair service. The customer is responsible for ensuring that the product is securely packed in its original packaging or in packaging materials approved by VoyaX. VoyaX is not responsible for any physical damage or functional failure caused by improper packaging during transportation.

Please keep the original box and packaging materials to prevent delays in processing your warranty claim. Otherwise, you will need to use packaging boxes and materials approved by VoyaX.

For products purchased through offline dealer channels, please follow the dealer’s own return and refund policy.

For products purchased from the official website, we are pleased to accept your return request under any of the following conditions:

• Within 14 calendar days after receiving a product with a serious malfunction, manufacturing defect, or any functional issue.
• Upon receiving a product that suffered major damage during transportation, provided that damage proof or a certificate issued by the carrier is submitted to VoyaX.
• Within 14 calendar days after receiving a product that is unopened, not activated, and still in brand-new condition.

If you return a product based on a reported issue, the product will be inspected before the refund is processed. If all appropriate tests conducted by VoyaX confirm that the returned product does not have the reported issue, VoyaX will charge the round-trip shipping cost for each return. The shipping cost will be deducted from the total refund amount.

All returns must obtain a return authorization number from customer support and indicate it on the shipping label or package box. Otherwise, you will be responsible for any loss of the returned item.

Before we process a refund, shipped goods must be returned to our warehouse or designated location.

We will deduct the relevant cost of any missing parts from the total refund amount.

If you request to return a product without functional defects within 14 calendar days after receiving it, you shall bear all shipping fees, packaging fees, and warehouse handling fees.

Unfortunately, for products purchased from the official website, VoyaX will not provide return service under any of the following conditions:

• The return request is made more than 14 calendar days after receiving the product.
• The received product is missing accessories, cables, installation materials, manuals, or any item included in the original package.
• The received product contains accessories, cables, installation materials, or any other items with external damage, such as cracks, dents, or scratches. Confirmed transportation damage is not considered in this situation.
• VoyaX determines through evaluation and testing that the defect or malfunction was caused by user error, such as dropping the product, supplying incorrect voltage, or damage from incorrect installation.
• After all appropriate tests conducted by VoyaX, the product is found to have no defect.
• This Return and Refund Policy applies only to products purchased directly from VoyaX.tech. For products purchased through an authorized VoyaX dealer, please contact the dealer directly for details of its applicable return policy.
• If the product is confirmed to be non-refundable, the customer may request the defective product to be shipped back. The customer must bear the return shipping cost.

Once we agree to a return, the customer must return the product within 14 calendar days according to our instructions. Failure to do so will be regarded as giving up the right to return.

For products purchased through offline dealer channels, please follow the dealer’s own replacement policy.

For products purchased from the official website, we are pleased to provide replacement service within 30 calendar days after receiving the product under any of the following conditions:

• The product suffered major damage during transportation, provided that proof of damage issued by the carrier is submitted to VoyaX.
• You received the wrong product.
• The product has a serious malfunction or manufacturing defect.

Please note that all replacement products must be returned in the original packaging. Improper packaging may void the warranty and may result in charges.

If you have applied for a replacement, VoyaX will send the replacement product after receiving the applicable payment or the product to be returned.

Please note that once we agree to a replacement, the customer must return the product within 14 calendar days according to our instructions. Failure to do so will be regarded as giving up the right to a replacement.

To meet urgent customer needs and avoid missing a good fishing season, we also provide advance replacement for customers who need a replacement product before returning the original product to us. When applying for advance replacement, VoyaX will require the customer to provide a refundable security deposit in an amount equal to the current selling price of the replacement device listed in VoyaX's official online store. The Deposit does not constitute payment of the purchase price and does not give rise to a new sale transaction.

After payment is confirmed, VoyaX will ship the replacement device and provide shipping information within 0 to 48 hours. The customer must return the original product to VoyaX in the agreed condition within 14 calendar days of receiving the replacement device. Upon VoyaX's receipt and confirmation that the original product meets the return conditions, the Deposit will be fully refunded. If the customer fails to return the original product within the foregoing period or the returned product does not meet the agreed condition, VoyaX shall be entitled to apply the Deposit as the purchase price for the replacement device, and a sale transaction for the replacement device between the parties shall be deemed to have been established at that time. This service requires a temporary deposit equal to the selling price listed in our online store.

In general, the temporary deposit will be fully refunded after we receive the original unit. However, the original product must be returned within 14 calendar days after receiving the replacement device and must meet the agreed return condition. Otherwise, the deposit will not be refunded.

VoyaX will not provide replacement service under any of the following conditions:

• The replacement request exceeds 30 calendar days after receiving the product.
• The returned product sent to VoyaX does not include all original accessories, attachments, or packaging, or includes items damaged by the user.
• VoyaX determines through evaluation and testing that the defect or functional issue was caused by user error, such as dropping the product, incorrect installation, or improper operation.
• After all appropriate tests conducted by VoyaX, the product is found to have no defect. If you request the non-defective product to be shipped back, you will bear the shipping cost.
• The original proof of purchase, receipt, or invoice is not provided, or cannot be verified by VoyaX.
• The product suffered damage during transportation, but there is no proof of damage or certificate issued by the carrier.
• The product is damaged due to force majeure, such as fire, flood, lightning, traffic accident, etc.

Our support team is always ready to assist you and resolve any issue you may encounter when using our products.

If the product is within the warranty period and has the following performance failures, VoyaX will provide free repair or replacement parts:

• The product has been used normally, and the damage or malfunction was not caused by the customer.
• The product has a functional fault caused by materials, manufacturing errors, or workmanship.

At VoyaX's sole discretion, the exclusive remedies available under this Limited Warranty are limited to: (1) repairing the product using new or refurbished parts, (2) replacing the product with a new or refurbished product, or (3) providing user-installable replacement parts for do-it-yourself (DIY) repair.

All defective parts or products replaced by VoyaX under warranty become the property of VoyaX upon completion of the service.

VoyaX has the right to refuse free warranty service for products within the warranty period under the following conditions:

• The product was found to be damaged during transportation, but was not rejected upon delivery, and no confirmed proof of damage or certificate was issued by the logistics company.
• The fault was caused by accident, drop, abuse, misuse, flood, fire, earthquake, or other external causes.
• The damage was caused by operating the product outside the permitted or intended use described by VoyaX.
• The damage was directly caused by installing or using the device without following VoyaX’s official manuals, operation guides, product interface prompts, website guides, or other official documents.
• The product label, serial number, waterproof tamper mark, or similar mark shows signs of tampering or alteration.
• Valid VoyaX proof of purchase, receipt, or invoice cannot be provided, or there is reason to believe it is forged or tampered with.
• Wear and scratches that are not caused by manufacturing or workmanship and do not affect product performance.
• The damage was caused by failure to perform regular maintenance according to VoyaX’s recommended maintenance guidelines and intervals, or failure to follow required procedures during maintenance, such as cleaning and lubrication.
• The damage was caused by incorrect installation or operation that violates official documents issued by VoyaX, including but not limited to user manuals, operating instructions, product interface warnings, etc.
• The claim is made by any party other than the original purchaser of the product.

Under no circumstances shall VoyaX be responsible for incidental, compensatory, punitive, indirect, special, or other damages. VoyaX’s total liability for a defective product is limited to the original purchase price paid by the buyer for that product.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

1. Failure to submit the request within the above time limits will be regarded as a waiver of your right to return or replace the product, unless you can clearly and sufficiently prove to us that special circumstances prevented you from submitting the request on time.
2. For orders purchased from the official website, reports of not receiving the product must be submitted within 30 calendar days from the shipment date. VoyaX will not process claims submitted after this deadline.
3. VoyaX does not support cross-country or cross-region warranty service. If the customer brings the product to another country or region and requests service, the customer must bear all related costs, including repair fees and shipping fees. If service is performed by an unauthorized service center, the warranty will be void, unless VoyaX confirms and approves it in writing.
4. Replacement of parts or completion of a repair does not restart the product’s warranty period. The repaired or replaced product will remain covered for the longer of: (i) the remainder of the original warranty period; or (ii) 90 days from the date of repair or replacement.
5. If you encounter any product damage, do not handle it by yourself without our guidance to avoid potential risks. Please first consult your local dealer in your region or open a support ticket for assistance, and only perform repair under the instructions of the dealer or customer support team.
6. During the warranty period, after confirmation by VoyaX, DIY installation or free replacement may be provided. These service methods are part of the eligible warranty service for repairable products.
7. If the product is damaged due to third-party accessories, or if third-party accessories are damaged because of the product, the damaged parts of the product and third-party accessories are not covered by warranty. For example, damage caused by using non-officially approved lubricating oil.
8. If the device has a functional abnormality, malfunction, fault code, abnormal noise, or similar issue, please first follow the fault prompt guide and contact VoyaX customer support. Failure to do so will void warranty coverage for any resulting damage or loss.
9. Replacement products provided under VoyaX’s limited warranty are provided as fulfillment of VoyaX’s warranty obligations and are not treated as a new sale to the customer.
10. VoyaX does not currently maintain an independent informal dispute settlement mechanism. If you disagree with a warranty determination, you may contact VoyaX's official customer support at [email protected], and Voyax will provide a written response. The foregoing does not affect any rights you may have to seek formal legal remedies under applicable U.S. federal and state law.

The general warranty period starts from the date when the original retail purchaser receives the product.

The warranty period for return and refund service, replacement service, and repair service may vary depending on the product, the affected parts, or the country/region of purchase. For detailed warranty periods, please refer to the “Warranty Period of Products and Main Parts” section.

“Consumables” are defined here as disposable items, parts, or components of the product, such as propellers, anode plugs, and similar accessories. These items naturally deteriorate and wear during normal product operation.

These items have no warranty period. However, as long as the product itself is within the warranty period, we are pleased to replace any item that fails due to a manufacturing defect. Whether to replace these items will be decided by VoyaX at its sole discretion, and the decision will be final.

For VoyaX products marked as suitable for saltwater use, fresh water rinsing must be performed after each saltwater use to keep the product in the best condition, especially the XPDL and hull metal accessories. Regularly check the condition of the anode plug and the fish finder sensor compartment to prevent the buildup of weeds or debris that may affect performance.

Please follow the maintenance guidelines in the product manual and system prompts, and perform regular maintenance. Failure to follow these maintenance guidelines may void the warranty.

Long-term use in a corrosive saltwater environment may cause appearance changes, such as discoloration of certain hull parts, rust marks, or residue attached to the bottom of the hull. These changes do not affect function and are not covered by warranty.

To the extent permitted by applicable law, any implied warranty of merchantability or fitness for a particular purpose applicable to this product is limited in duration to the duration of the applicable express limited warranty set forth above. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

When providing service, if VoyaX is responsible for transportation, VoyaX is only responsible for loss or damage to the product while it is in VoyaX’s possession or during transportation arranged by VoyaX.

VoyaX shall not be liable for the loss or disclosure of any data contained in the product, including confidential, proprietary, or personal information. Please synchronize your personal data before sending the XPDL for repair.

VoyaX shall not be liable for any failure or delay in performance caused by circumstances beyond VoyaX’s reasonable control, such as fire, explosion, power outage, earthquake, flood, severe storm, strike, embargo, labor dispute, acts of civil or military authorities, war, terrorism including cyberterrorism, natural disaster, acts or omissions of third-party operators, or acts or omissions of regulatory or government agencies, including the passage of laws or regulations or other government actions affecting service delivery.

With respect to the following situations, regardless of whether any remedy stated in this document fulfills its fundamental purpose, and regardless of whether the claim is based on contract, warranty, negligence, strict liability, or any other theory of liability, VoyaX, its affiliates, suppliers, dealers, or service providers shall not be liable, even if advised of the possibility: 1) third-party claims for damages against you; 2) loss, damage, or disclosure of your data; 3) special, incidental, punitive, indirect, or consequential damages, including but not limited to loss of profit, business income, goodwill, or expected savings. In any case, the total liability of VoyaX, its affiliates, suppliers, dealers, or service providers for damages arising for any reason is limited to the direct loss you actually suffered and shall not exceed the amount you paid for the product.

Some countries, regions, or jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion or limitation may not apply to you.

Before using VoyaX products, please carefully read the quick start guide, terms of use, disclaimer, and safety guide. Understanding these documents is crucial for safe operation, including device usage instructions, driving safety guidance, environmental usage recommendations, and other related information. Failure to follow these documents may lead to improper use and potential hazards.

We will provide the market with the best possible products and related services in a commercially reasonable manner. Therefore, we reserve the right to modify this policy at any time to reflect the latest policy terms. The latest version will be published on the website at least 14 days before the effective date of the new version. In general, any changes to this Limited Warranty Statement will be clearly stated. Please read this policy regularly to check for such changes. We will also mark the “Last Updated” date at the top of this policy, which reflects the effective date of the policy. After the effective date of the new policy, your continued access to or use of the services or products indicates your acceptance of the new policy. If you do not agree with the new policy, you must stop accessing or using the service or product.

*For order cancellation and shipping policies, please refer to our official online store.

*VoyaX reserves the right to update or modify this Warranty Statement at its sole discretion. If any provision of this statement is found to be unenforceable, the remaining provisions shall continue in full force and effect.